Refund policy

Returns and Refunds

• Unopened Products: If you purchase a standard (non-custom) product and decide you do not want it, you may request a return for a refund of the product price, provided that: (a) the item is unused and in its original unopened packaging (with all parts and labels intact), and (b) you contact us within 14 days of receiving the product to arrange the return. You will be responsible for the return shipping costs. Once we receive the returned product and confirm it is in new, resalable condition, we will issue the refund. (Original shipping costs are not refunded.)
• Opened/Used Products: We do not accept returns of products that have been opened, used, or removed from their original packaging, except in the case of a verified defect (see the "Faulty Products" section below). This policy is for health, safety, and quality control reasons.
• Faulty Products: If you receive a product that is defective or malfunctions under normal use, notify us as soon as possible (ideally within 14 days of delivery) with details of the issue. We may request evidence (such as photographs or test data). If the product is confirmed to have a manufacturing or material defect, we will, at our discretion, either replace the product (or the defective component) or refund the purchase price. We will advise you if the item needs to be returned to us. Any required return shipping for confirmed defective products will be at our expense.
• Custom Items: Custom-made products cannot be returned or refunded unless a manufacturing defect is confirmed by us. If a custom product is found to have a defect that is our fault (e.g., it does not meet the agreed specifications), we will repair or replace it, or if that is not possible, issue an appropriate refund or credit.